Big Island Ghost Tours Rules and Policies
By purchasing tickets for your ghost tour you are acknowledging and agreeing to the following conditions.
Please show up on time. While we do make an effort to wait for anyone that we know is running a few minutes late we do have to take all of our guests into consideration. We do leave on time. Please make sure you are on time too. Try showing up about 10 minutes prior to the start or your tour time to ensure you can find parking and check in.
There will be no refunds for no-shows. If you absolutely cannot make your tour we will be happy to reschedule it for you at no cost.
Ghost tour tickets are non-refundable. If you must reschedule please give us at least 24 hours notice.
Our Tours run rain or shine. In the rare event that we must cancel a tour, we will call you and give you the option of a refund or rescheduling. You will not be given a refund unless we must cancel the tour.
Switching to a different tour or time is not allowed without calling us first. Please show up for your tour at your time. If you let us know you need a different time we can very often make that happen.
These are walking tours. So please be prepared to walk. Wear comfortable shoes. Also, bring water to stay hydrated. The nights in Kona or Hilo can still reach the 70’s and 80’s. Staying hydrated is very important to the enjoyment of your tour. We do plan stops in areas where there are benches. Please use this benches to take a load off of your weary feet if you are so inclined.
If you must smoke while on tour please step away from the group.
While our tours do tell the haunted side of the Big Island, we cannot guarantee you will see a ghost. Any tour company that does is simply lying.
We reserve the right to have any guide work any tour. Sometimes due to illness or emergency we must ask a different guide to work a specific tour.
After your tour please feel free to slip a few dollars your tour guide’s way. They certainly appreciate it and it helps them continue to their research into the stories they tell on their tours.
Cancellation Policy
All tickets are non-refundable. To help ensure the best experience for our guests we have the following cancellation policy. We understand things may come up that prevent you from attending your tour. If you cancel your tour at least 24 hours in advance we will allow you the reschedule your tour to a different day. However, if you wait until the day of your tour to cancel we cannot guarantee we can reschedule you. We will do our best to move you to a different day, at no charge, or a different tour if need be. No refunds will be issued for tickets.
Our Weather Policy
Welcome to the Tropics! It isn’t uncommon for us to have summer rain showers. The good news is that they rarely last long or happen at night. However, we do have a policy to let you know what happens in the event of nasty weather.
Our Ghost Tours operate Rain or Shine. Please check the weather before scheduling your tour. If it is raining, bring an umbrella. The drizzle adds to the spooky nature of our tours!
In the event that it is storming and we deem it unsafe to continue with our tours we will give you the option of rescheduling your tour or getting a full refund. This is only in situations where we cancel the tours.
You not showing up because it is raining will constitute as a no-show. We will not refund ticket prices in the case of no-shows. If you wish to reschedule your tour we will be happy to do so for you.
If you have questions about our weather policy please contact us for more information.
By purchasing tickets for your ghost tour you are acknowledging and agreeing to the following conditions.
Please show up on time. While we do make an effort to wait for anyone that we know is running a few minutes late we do have to take all of our guests into consideration. We do leave on time. Please make sure you are on time too. Try showing up about 10 minutes prior to the start or your tour time to ensure you can find parking and check in.
There will be no refunds for no-shows. If you absolutely cannot make your tour we will be happy to reschedule it for you at no cost.
Ghost tour tickets are non-refundable. If you must reschedule please give us at least 24 hours notice.
Our Tours run rain or shine. In the rare event that we must cancel a tour, we will call you and give you the option of a refund or rescheduling. You will not be given a refund unless we must cancel the tour.
Switching to a different tour or time is not allowed without calling us first. Please show up for your tour at your time. If you let us know you need a different time we can very often make that happen.
These are walking tours. So please be prepared to walk. Wear comfortable shoes. Also, bring water to stay hydrated. The nights in Kona or Hilo can still reach the 70’s and 80’s. Staying hydrated is very important to the enjoyment of your tour. We do plan stops in areas where there are benches. Please use this benches to take a load off of your weary feet if you are so inclined.
If you must smoke while on tour please step away from the group.
While our tours do tell the haunted side of the Big Island, we cannot guarantee you will see a ghost. Any tour company that does is simply lying.
We reserve the right to have any guide work any tour. Sometimes due to illness or emergency we must ask a different guide to work a specific tour.
After your tour please feel free to slip a few dollars your tour guide’s way. They certainly appreciate it and it helps them continue to their research into the stories they tell on their tours.
Cancellation Policy
All tickets are non-refundable. To help ensure the best experience for our guests we have the following cancellation policy. We understand things may come up that prevent you from attending your tour. If you cancel your tour at least 24 hours in advance we will allow you the reschedule your tour to a different day. However, if you wait until the day of your tour to cancel we cannot guarantee we can reschedule you. We will do our best to move you to a different day, at no charge, or a different tour if need be. No refunds will be issued for tickets.
Our Weather Policy
Welcome to the Tropics! It isn’t uncommon for us to have summer rain showers. The good news is that they rarely last long or happen at night. However, we do have a policy to let you know what happens in the event of nasty weather.
Our Ghost Tours operate Rain or Shine. Please check the weather before scheduling your tour. If it is raining, bring an umbrella. The drizzle adds to the spooky nature of our tours!
In the event that it is storming and we deem it unsafe to continue with our tours we will give you the option of rescheduling your tour or getting a full refund. This is only in situations where we cancel the tours.
You not showing up because it is raining will constitute as a no-show. We will not refund ticket prices in the case of no-shows. If you wish to reschedule your tour we will be happy to do so for you.
If you have questions about our weather policy please contact us for more information.
